I do most if not all of my shopping online, all year round. The only things I can't buy online yet are gasoline and groceries (used to be able to!). And most of the time I never have anything missing or wrong items shipped to me...until this year.
Target.com shipped me 12 huge gold plates instead of 4 stocking holders, but quickly and professionally corrected the mistake. So they are still on my good list.
JamieNoel on Etsy.com is now back on my good list, she resolved the issue with wonderful professionalism even to the point where I am a customer for life. She refunded the item in full, so I took off the negative feedback and left positive.If the item does come in I am going to pay her what was re-funded to me.
SHE ROCKS!
*Updated 12/7/08
lizarietz on Etsy has a really odd odd odd sense of customer service. I paid for a fantastic wool
cloche from her shop on Nov. 6th. I know they are custom made so I know it would take some time, so I was patient with my order. I waited until Dec. 4th to see about tracking info. She writes back saying it was shipped Nov.7th. Impressive, but I still don't have the lovely cloche and the Post Office has no idea where the item is since seller shipped it First Class which has no tracking. Funny thing is...I NEVER got any kind of notification from the seller even my Etsy purchase log says it has not been shipped yet. So I asked for either a replacement to be sent or a refund (Frankly I don't give a damn about the money...I wanted her lovely hat!) and she said I should pay additional to have another one made. In all of my years of internet shopping I have never ever heard of such a thing. What kind of customer service is this? So instead of $45 for a cloche, with her new *discount* pricing I would end up paying $70.00 total for one of her cloche's. She says in the hundreds of cloche's she has sold she has never had one lost in the mail and this is a fair resolution. Not by US law standards or Paypal policies! She says she is not responsible because it says so in her store policies...sorry but US LAW and PayPal polices trump that and since she accepted PayPal as a form of payment guess who wins.If I had ever EVER asked one of my customers to pay half of their order in addition to what they have already paid to get their order, one that is ILLEAGAL so I would be facing charges and TWO I would be insta fired.
How hard is it to understand that if a customer pays for a good, it is the merchant's responsibility to make sure they get the item? If this were legal don't you think BIG business would be practicing the same 'ethics'?
Needless to say, I am probably going to have to file a claim with Paypal (I am going to give liza a couple of days to come to her senses to give her a chance)...I hate this so much and I have never had to do this before!
*Update, Liza did show proof of shipping but still will not refund the order - 12/8/08 I will no longer do business with her.
Signing off, oh and Merry Christmas AND Happy Holidays!
Kittytreats
No comments:
Post a Comment